Useful Pages

Contact Us

Need help with anything?

For all queries other than claims and overseas medical assistance please contact us:

Phone: 0330 880 3601

Opening hours
Monday to Friday: 8:30am-6pm,
Saturday: 8:30am-4pm,
Sunday: 10am-3pm

  • Christmas hours
  • Monday 24th December: 08:30 – 13:00
  • Tuesday 25th December: Closed
  • Wednesday 26th December: Closed
  • Thursday 27th December: 08:30 – 16:00
  • Friday 28th December: 08:30 – 16:00
  • Saturday 29th December: 08:30 – 16:00
  • Sunday 30th December: 10:00 – 15:00
  • Monday 31st December: 08:30 – 13:00
  • Tuesday 1st January: Closed
  • Wednesday 2nd January: Normal opening


We endeavour to respond to all email queries within 24 hours.

Or write to us at:
Medical Travel Insurance Customer Services Department
Digital House
Threshelfords Business Park
Inworth Road

We endeavour to respond to all written queries within two working days.

Claims and Overseas Medical Assistance enquiries should be addressed to the parties shown within your insurance policy documents.

Conditions information

Here at medical travel insurance cover we want you to get the travel insurance that covers your medical condition. So why not take a look at our conditions page where we post important information regarding medical conditions

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