Coronavirus (Covid-19) FAQ's click here.
IMPORTANT NEWS CORONAVIRUS (COVID-19) COVER IS NOW AVAILABLE - We can confirm all of our policies now provide cover for Medical and other Expenses outside of the United Kingdom if you contract Coronavirus (COVID-19) whilst abroad. Some of our policies now also offer other additional Coronavirus (COVID-19) benefits. The policies that offer the additional cover are clearly marked where we display our prices along with the full terms and conditions. All our policies will only provide cover, if prior to your trip commencing, the Foreign, Commonwealth & Development Office has NOT advised against all (or all but essential) travel to your chosen destination. If you are travelling against advice outlined by the FCDO https://www.gov.uk/foreign-travel-advice you will NOT be able to make a claim. Please ensure that your chosen destination is one that is permitted for non-essential travel. We can assist you via telephone Monday - Friday 9am - 5pm or alternatively email firstname.lastname@example.org. If your query is regarding a claim please click here for further details.
For all queries other than claims and overseas medical assistance please contact us:
Phone: 0330 880 3601
Monday to Friday: 9am-5pm,
We endeavour to respond to all email queries within 24 hours.
Or write to us at:
Medical Travel Insurance Customer Services Department
Threshelfords Business Park
We endeavour to respond to all written queries within two working days.
Claims and Overseas Medical Assistance enquiries should be addressed to the parties shown within your insurance policy documents.
Here at medical travel insurance cover we want you to get the travel insurance that covers your medical condition. So why not take a look at our conditions page where we post important information regarding medical conditions