Coronavirus (Covid-19) FAQ's click here.
IMPORTANT NEWS CORONAVIRUS (COVID-19) COVER IS NOW AVAILABLE - We can confirm all of our policies now provide cover for Medical and other Expenses outside of the United Kingdom if you contract Coronavirus (COVID-19) whilst abroad. Some of our policies now also offer other additional Coronavirus (COVID-19) benefits. The policies that offer the additional cover are clearly marked where we display our prices along with the full terms and conditions. All our policies will only provide cover, if prior to your trip commencing, the Foreign, Commonwealth & Development Office has NOT advised against all (or all but essential) travel to your chosen destination. If you are considering travelling against advice outlined by the FCDO https://www.gov.uk/foreign-travel-advice to selected countries within Europe on the Amber or Red list, and you feel it is safe to do so, we may be able to offer you cover too. Please note this cover is not available via our website so please call our friendly team on the number above for more information. We can assist you via telephone Mon - Fri 9am - 5pm, Sat 8.30am - 4pm or alternatively email email@example.com. If your query is regarding a claim please click here for further details.
IPT which stands for Insurance Premium Tax is a type of tax which applies to all general insurance premiums, as these are not subject to Value Added Tax. IPT is set currently set at 20%, in line with VAT, for the majority of insurance premiums.
IPT operates on two levels, with Travel Insurance falling under the 20% tax rate.
IPT at a rate of 20% is included for all of our quotations.
CVV, or Card Verification Value, is an anti-fraud security feature to help verify that you are in possession of your credit or debit card.
The CVV Number on your credit card or debit card is a 3-digit number on VISA/MASTERCARD branded credit and debit cards and is usually printed on or next to the signature panel on the back of the card.
On your American Express branded credit or debit card it is normally a 4-digit numeric code found on the front of your card just above and to the right of your main card number.
After purchasing your policy the confirmation page will show your Policy documents in pdf format which you can download at that time. We also send out an email confirmation to the email address provided so please ensure the address you give us is correct.
If you have requested a postal copy of your documents available at an additional cost of £4.95 these will be sent out to you within 5 working days.
Should you not receive your policy documents, please contact us soon as you are able to either via phone or email.
Any other questions or issues you can always contact us.
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Our medical travel insurance team are ready to provide you with assistance regarding your quote. If you would prefer to talk to an advisor to recieve a quote or have a query please contact our UK based customer service team. Find out details on our contact us page.