Coronavirus (Covid-19) FAQ's click here.
IMPORTANT NEWS CORONAVIRUS (COVID-19) COVER IS NOW AVAILABLE - We can confirm all of our policies now provide cover for Medical and other Expenses outside of the United Kingdom if you contract Coronavirus (COVID-19) whilst abroad. Some of our policies now also offer other additional Coronavirus (COVID-19) benefits. The policies that offer the additional cover are clearly marked where we display our prices along with the full terms and conditions. All our policies will only provide cover, if prior to your trip commencing, the Foreign, Commonwealth & Development Office has NOT advised against all (or all but essential) travel to your chosen destination. If you are travelling against advice outlined by the FCDO https://www.gov.uk/foreign-travel-advice you will NOT be able to make a claim. Please ensure that your chosen destination is one that is permitted for non-essential travel. We can assist you via telephone Monday - Friday 9am - 5pm or alternatively email firstname.lastname@example.org. If your query is regarding a claim please click here for further details.
When driving a car abroad, our policies are able to cover you under the Medical Emergency, Personal Accident and Personal Possessions* sections.
You are not covered under the Personal Liability section when you are in charge of a motorised or mechanical vehicle**. This means, if you accidentally injure someone or damage somebodies property as a result of being in charge or control of a vehicle, you will not be covered to claim with our policies. This is an industry-standard clause for travel insurance, and so you will need to ensure that the owner of the vehicle or your hire company provides you with adequate liability cover.
Please also be aware that, under the personal possessions sections of cover, your money and valuable items (jewellery, watches, furs, photographic, audio, video, camcorder or computer equipment etc.) will not be covered if left unattended in a motor vehicle.
*Providing the policy purchased has this coverage option and includes this cover section.
**Motorised or mechanical vehicles can include, but is not limited to: cars, campervans, vans, minibuses, motorcycles, scooters, jet-skis, boats, snowmobiles, aircraft, etc.
If you aren't sure you can always contact us.
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Our medical travel insurance team are ready to provide you with assistance regarding your quote. If you would prefer to talk to an advisor to recieve a quote or have a query please contact our UK based customer service team. Find out details on our contact us page.