Travel disruption: What you need to know before you go
Millions of Brits are counting down to their 2023 summer break, with a peak in traveller numbers expected in the next few weeks.
Some industry insiders have warned that delays and cancellations may be possible due to high passenger volumes through our UK airports. In addition, a shortage of air traffic controllers and an ongoing dispute over pay and working conditions have sparked discussions about strike action for Europe's air traffic management body, Eurocontrol this summer.
But wait, there's good news too!
Airlines and airports are doing all they can to minimise disruption to passengers and there are things you can do to help yourself too!
1. Check your emails
Some airlines have announced flight cancellations and delays already, right up until September 2023. The good news is that over 95% of passengers have already been rescheduled, onto an alternative flight but remember to check your emails for any updates before you travel.
2. Keep up to date
Your Airport's website will often announce delays and cancellations before the airline carrier, so it's worth keeping an eye on their website. Certainly, check before you depart for the airport on your day of travel.
3. Start your holiday early!
Most travellers aim to get to the airport 2 hours before domestic or European flights and 3 hours before long-haul flights, but with some delays expected through check-in, bag drops and passing through security you may need longer than usual to board. If you arrive a bit early it just allows a little more time in duty-free, or to grab a pre-holiday mimosa!
4. Be prepared
If you're travelling with an infant, or anyone with medical or special needs make sure that you're fully prepared to deal with a delay. Ensure you've got enough nappies, medication or distracting activities to get you through an unexpected few hours.
5. Know your cover limits
Almost all UK insurers offer a type of cover for travel delays, but often the coverage will depend on the reason for the delay. As a rule, travel insurance policies cover unexpected issues only, therefore if an air traffic control strike has been announced or threatened you may find yourself without cover for compensation. Most insurers will not agree to pay a claim if there is a possibility that you are eligible for a refund or compensation elsewhere.
Under European and UK law, you may be entitled to compensation from your airline carrier if your flight arrives at its destination late. Again, this may depend on the reason but generally, the length of your flight will affect the entitlement, for example:
| Delay to arrival | Length of flight | Compensation |
|---|---|---|
| 3 hours or more | A short flight under 1,500 km e.g. London to Paris | £220 |
| 3 hours or more | A medium flight of between 1,500 and 3,500 km e.g. Birmingham to Marrakesh | £350 |
| Less than 4 hours | A long-haul flight of over 3,500 e.g. Glasgow to New York | £260 |
| 4 hours or more | A long-haul flight of over 3,500 e.g. Glasgow to New York | £520 |
You can find out more about your rights if your flight is delayed or cancelled with the Citizen's Advice Bureau: https://citizensadvice.org.uk.
Here at Medical Travel Insurance, we can help you find a policy to suit your needs, so if you're planning a holiday this season, make sure that you're covered against any unexpected issues!
In need of assistance?
Our medical travel insurance team are ready to provide you with assistance regarding your quote. If you would prefer to talk to an advisor to receive a quote or have a query please contact our UK based customer service team. Find out details on our contact us page.
